Bailey Maintenance engineer scoops client award for customer care

A Member of the Bailey Maintenance team working for First TransPennine (FTPE) Express has been crowned ‘Contract Employee of the Year’ in the train operator’s annual awards for customer excellence.

Ross Foy, an electrical service engineer with a roving role ensuring the safety and upkeep of FTPE stations in Yorkshire and the North East, beat nominations from across the rail network to win the accolade.

Bailey Maintenance is contracted by FTPE – recently named ‘Passenger Operator of the Year’ -  to maintain all the stations it manages throughout the north, which see millions of commuters pass through each year.

Ross, aged 28, lives at York, and has worked for Bailey Maintenance for five years. He plays a key role in supporting the planned and reactive maintenance programme in place at rail stations including Scarborough, Selby, Malton, Northallerton, Middlesborough, Yarm and Scunthorpe.

Managing director of Bailey Maintenance, Stuart Linington, said: “Whether it’s planned maintenance or an emergency call-out, Ross always carries out his work to the highest standards – and with a smile on his face.

“He is an excellent ambassador for Bailey Maintenance.  We are delighted for him that his skills and dedication to customer care have been recognised by the people he works with, and who see him working round-the-clock to ensure the smooth and safe running of our rail network – whatever the weather.”

The FTPE Customer Excellence Awards are in their fourth year and recognise staff and contractors who have provided excellent service to customers and colleagues alike. Nominations were submitted by staff from across its network.